Upgrade, downgrade or cancel your subscription

How plan changes take effect, what happens to your credits and limits, and how to cancel cleanly.

Everything is managed from Plans and billing.

Upgrading

  • Takes effect immediately. Higher limits and the new credit allowance apply straight away.
  • You are charged for the new plan through the same gateway that runs your region.

Downgrading

  • Takes effect at the end of the current billing period, so you keep what you paid for.
  • Your next credit grant drops to the lower plan’s amount.
  • If you are over the new plan’s limits, for example five active campaigns on a plan that allows three, the extras are not deleted but you cannot create new ones until you are back under the cap.

Cancelling

  1. 1

    1. Open Plans and billing

    Go to Plans and billing.

  2. 2

    2. Cancel the subscription

    This stops the next renewal. Nothing is deleted.

  3. 3

    3. Use the rest of the period

    You keep the plan and its credits until the period ends.

  4. 4

    4. You land on Free

    The account stays alive on the Free tier. Your profile, campaigns, collaborations and balance all remain.

Cancelling is not deleting

Cancelling stops billing. If you want the account and data gone, that is a separate action, see Deleting your account.

UPI mandates

If you subscribed with a recurring UPI mandate, cancelling in Elev8or stops the charge. You can also revoke the mandate in your UPI app, but do not rely on that alone as the record of cancellation.

Related

Refunds, disputes and what support can actually doWhen money can be refunded, how to open a dispute, what evidence matters, and what is out of scope.Payment methods and which gateway you getCards, UPI and net banking, why India and the rest of the world use different processors, and what currency you are billed in.Choosing and starting a subscriptionWhat a subscription actually buys you, monthly versus yearly, and how to pick the right tier.

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