Every question answered across the help center, in one list. Each answer links back to the full guide it came from.
Check spam, then wait 60 seconds and request it again. Corporate mail filters are the usual cause. If it still does not arrive, sign in with Google using the same address instead.
Create your account and finish onboardingYou probably signed up with Google earlier. Use "Continue with Google" instead of a password, or reset your password from the login page.
Create your account and finish onboardingHard refresh the page. If it still loops, sign out and back in, that clears a stale session.
Create your account and finish onboardingStats sync on a schedule, not in real time. Disconnect and reconnect the account to force a fresh pull.
Connect your social channelsPlatform tokens expire, especially if you change your password or revoke app access on the platform side. Reconnect and it will hold again.
Connect your social channelsIt is calculated across recent posts, so a few weak posts move it. It is not a judgement, brands compare it against your size tier.
Connect your social channelsApproval is not release. The brand has to submit-and-release after your live URL is posted. Check the collab still shows a pending release step.
Getting paid: payout methods and withdrawalsNo. Funds are held until the brand releases them, which is the protection that makes the escrow worth anything.
Getting paid: payout methods and withdrawalsYes. Creators are independent parties, so income tax and any local registration is yours to handle. See Invoices and taxes.
Getting paid: payout methods and withdrawalsMark one as "not spam" and add our sending address to your contacts. Gmail learns from a single correction.
Notifications and staying on top of dealsTurn off the categories you do not need in Notification settings. Keep messages and payments on.
Notifications and staying on top of dealsCheck your account email is verified. Unverified addresses are not sent to.
Notifications and staying on top of dealsAlmost always a subscription renewal and a campaign checkout landing near each other. Check the descriptions in billing history, they are labelled differently.
Payments and billing for brandsEscrowed funds that have not been released can be resolved. Released payouts cannot be clawed back unilaterally. See Refunds and disputes.
Payments and billing for brandsIndia is billed in INR through Cashfree, everywhere else in USD through Dodo. See Payment methods.
Payments and billing for brandsMost declines are the bank blocking an international or first-time merchant charge, not a problem with Elev8or. Approve it in your banking app or try another card.
Payment methods and which gateway you getGive it a few minutes, confirmations arrive by webhook. If the order still has not appeared after that, contact support with the amount, time and last four digits, and do not pay again.
Payment methods and which gateway you getRecurring UPI mandates need explicit approval in your UPI app and some banks cap the amount. Approve the mandate request, or switch to a card.
Payment methods and which gateway you getOnly INR and USD are billed directly. Other currencies are converted by your bank at their rate.
Payment methods and which gateway you getSet the billing details on your brand profile before the charge is raised. Documents are generated from what was on file at the time.
Invoices, receipts and taxBilling history covers it. If you need something specific for an audit, contact support with the date range.
Invoices, receipts and taxElev8or deducts its platform fee. Anything owed to your own tax authority is not withheld for you, it stays your responsibility.
Invoices, receipts and taxYou probably created the account with Google, in which case there is no password. Use Continue with Google with the same email address.
Logging in, passwords and account securityCheck spam first. Corporate mail filters are the usual cause. Wait 60 seconds before requesting another, rapid retries can be rate limited.
Logging in, passwords and account securitySessions expire, and they also end if you sign in from a very different location or clear cookies. Blocking third-party cookies or using a strict privacy extension can cause repeated sign-outs.
Logging in, passwords and account securityAlmost always a stale cookie. Sign out fully, clear cookies for the site, then log in again on www.elev8or.io.
Question not here?
Contact support